Open Internet Transparency Statement

Open Internet Transparency Statement

Bel Air Internet (“BAI”) is committed to supporting a free and open internet, as well as providing an excellent user experience for any consumer that utilizes our services.Since 2010, the Federal Communications Commission (“FCC”) has issued a series of orders and rules to preserve the internet as an open platform. Those orders and rules require all Internet Service Provider’s (“ISP’s”) to post information about its services, so that both residential and commercial consumers can make informed decisions when choosing an ISP. Please note that the policies contained herein serve as a supplement to BAI’s existing Terms of Service, Acceptable Use Policy, and Privacy Policy, which can be found on its website.

I. BLOCKING, THROTTLING AND PRIORITIZATION

Blocking. BAI does not block lawful content, applications, services, or non-harmful devices.

Throttling. BAI does not throttle lawful content, applications, services, or non-harmful devices.

Affiliated Prioritization. BAI does not prioritize its or its affiliates services over any others subscribed to or chosen by its customers.

Paid Prioritization. BAI is a net neutral provider of broadband internet services and all associated services provided over the user’s internet connection.

II. NETWORK MANAGEMENT PRACTICES

All traffic is treated equally and is subject to BAI’s congestion management practices, regardless of content or service. BAI utilizes a monitoring system that allows it to determine when a circuit has reached capacity. This is to ensure that all customers are provided with reliable internet access during peak usage hours. Each customer’s usage limits are based upon the tier and speed identified in their contract.

BAI does not block internet traffic, regardless of protocols, applications, ports, or devices, unless it is for the sole purpose of protecting the network and BAI’s customers. Furthermore, BAI has no restrictions on the type of devices attached to its network.

BAI uses various tools and methods to protect the security of its network, and, in turn, its customers. BAI has implemented several network-based security tools designed to identify and block malicious activity. BAI monitors for unusual login, firewall and other specific malicious network activity on its network. BAI also employs various practices, which include temporarily blocking certain traffic if malicious activity is detected, if harmful to its customers, or if traffic is known to be associated with illegal behavior. BAI may block specific ports, internet protocol addresses (“IP addresses”) and cancel or suspend customer accounts used to hot malicious websites, send phishers or spam, launch malicious attacks, or attempt to steal customer information. In order to maintain the integrity of its network and security programs, BAI does not disclose the specific details about its security tools and methods.
BAI does not guarantee uninterrupted service, and will not and cannot be responsible for any disruption of service due to (1) a customer’s error, omission or negligence; (2) failure or poor performance at the customer’s property; (3) failure to provide access to BAI’s agents; (4) planned maintenance or installation; (5) force majeure (i.e. any act of God); (6) a customer’s unlawful or unauthorized use; (7) the incomplete, inaccurate or incorrect information or specifications provided by the customer; or (8) the failure of internet access circuits provided to BAI by third party carrier(s).

III. PERFORMANCE CHARACTERISTICS

BAI provides fixed wireless broadband service using licensed and unlicensed frequencies. Broadband service is delivered via a network of backhaul radios installed on various towers or rooftops that connect to BAI’s internet access equipment and redundant transport paths. BAI backhauls traffic to a fiber network terminating at a data center. Customer premise equipment sends and receives internet from the radio.

BAI guarantee’s its internet speeds over hard-wired connections that are directly connected to a BAI provided router, with a machine capable of testing accurate speeds. This means that when a customer enters into a contract to receive 25 mbps download and upload, BAI guarantees that said customer will receive that speed from the physical dmarc location at the customer’s site to the last BAI managed network device within the BAI managed network.  BAI cannot, however, guarantee speeds, reliability or performance to any non BAI equipment, via any non BAI certified cabling or over Wi-Fi, as BAI cannot account for wireless interference or other obstructions that can interfere with the signal.

Latency on BAI’s wireless network is well below 100ms at all times, with an annual average of 10ms or less on BAI’s backbone/infrastructure.

BAI’s fixed wireless broadband service is suitable for real time applications such as VoIP, gaming, remote desktop and VPN.

BAI is a VoIP and IPTV service provider. Except for VoIP or IPTV service, BAI does not provide any other specialized service. VoIP and IPTV bandwidth is shared with other devices on a customer’s purchased internet package; thus, a customer’s broadband internet access may be affected while using their VoIP and/or IPTV service.

BAI does not currently offer its customers any non-broadband internet access service data services.

IV. COMMERCIAL TERMS

BAI will only install internet service after our technicians have determined that the signal quality is adequate. Service availability is subject to signal quality, terrain, physical obstruction, and local interference.

BAI’s residential plans range in pricing from $39.99 – $129.99 per month, depending on a variety of factors. Pricing for BAI’s commercial customers depends on the needs of that specific business. All service charges are billable in advance, and payment is due no later than the 1st of each month for that month of service. If payment is not received by the 5th of the month, such non-payment may result in the suspension of the customer’s service until payment is received. Restoration of service shall be subject to payment by the customer of all past due amounts, as well any costs related to reactivating the service.

At the conclusion of a customer’s contract term, the contract automatically renews on a month to month basis. If a customer wishes to cancel service at the conclusion of their contract with BAI, the customer must provide BAI with written notice to terminate the auto-renewal term at least ninety (90) days prior to the end of the initial contract term.

If a customer wishes to cancel service with BAI prior to the end of the customer’s contract, such customer must send an email to quit@belairinternet.com. Upon written confirmation from BAI to the customer that the cancellation has been received, such cancellation will become effective as of the last day of the month following the notice of termination. Customer will not be entitled to any refunds or credits for any unused days of the month. Furthermore, if the customer cancels prior to the end of their contracted term, the customer shall be subject to an early termination fee equal to the total amount of monthly fees remaining under their contract. In the event that the customer cancels their contract prior to BAI installing its services (but after signing the contract), the customer shall be obligated to pay a pre-installation termination fee equal to one month’s fee under their contract.

Customer’s failure to pay any charge due to BAI, or to return BAI’s equipment shall entitle BAI to take legal action to recover the same, and customer shall be liable for and shall pay BAI for (i) any and all expenses incurred in connection with the collection of all past due amounts; and (ii) reasonable attorneys’ fees and costs incurred in enforcing the customer’s contract.

No customer browsing information is stored by BAI. We do not perform deep packet inspection, and no browsing information is provided to third parties. BAI’s full privacy policy can be found here: www.belairinternet.com/privacy-statement/.

BAI will expeditiously address all customer complaints. Customers can contact the support department at our office by phone at (818) 449-2626, or may send an email to support@belairinternet.com.

V. FCC NOTICE

If a customer believes that BAI’s Internet Transparency Statement terms are not being met, the customer may file an informal complaint with the Federal Communications Commission. The FCC urges customers to submit any complaints following these instructions at the following address: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

VI. ADDITIONAL DISCLAIMERS

These internet transparency rules, as adopted, are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband internet access service providers, and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, these rules do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. Moreover, BAI reserves the right to cooperate with law enforcement investigations upon proper legal notice and procedures. For additional information, please review the Ac